These Terms and Conditions govern all services provided by Sleepy Hollow Group (“we”, “us”, “our”) to parents and guardians (“you”, “your”) who book childcare services with us.

1.1 Term-Time Plans

• Term-time bookings must be arranged in advance and are subject to availability.

• These bookings are recurring and cover care during school terms as outlined in your school’s term calendar.

1.2 Ad Hoc and Holiday Camp Bookings

• Ad hoc sessions and holiday camp bookings are available on a first-come, first-served basis.

• These bookings must be confirmed by us via email.

• Once confirmed, these bookings are non-refundable and non-transferable under any circumstances, including illness, change of plans, or failure to attend.

2.1 Term-Time Plans

• A minimum of one calendar month’s written notice is required to cancel or drop days from a term-time plan.

• Notice must be provided via email to info@sleepyhollowgroup.com.

• Failure to provide the required notice will result in continued billing for the upcoming month, regardless of attendance.

2.2 Ad Hoc and Holiday Camp Bookings

• These bookings are non-cancellable and non-refundable once confirmed.

• No credit or alternative sessions will be offered for missed sessions.

• Fees are payable in advance and must be received by the due date stated on the invoice.

• We reserve the right to suspend services for non-payment.

We reserve the right to modify session times, staffing, or activities when necessary. In the unlikely event we are unable to provide booked services, we will issue a credit or reschedule, at our discretion (excluding ad hoc or holiday camp bookings).

We reserve the right to refuse or terminate bookings for any child whose behaviour compromises the safety or well-being of others. The same will apply to parents who are verbally abusive or threatening towards any of our employees, other clients of Sleepy Hollow or any staff in the schools in which we operate

By making a booking with us, you acknowledge and accept these Terms and Conditions. We recommend retaining a copy for your records.

Updated 1 January 2025